Terms & conditions
BiuBiu.pl terms & conditions of sale
By shopping at www.BiuBiu.pl you accept the below stated conditions of sale. The online shop, operating at www.BiuBiu.pl, is managed by:
BiuBiu Kinga Kosierkiewicz
ul. Bytomska 8
Tax Identification No (NIP) PL642-183-73-42
National Business Registry Number (REGON) 277541497
ul. Bytomska 8
telephone no : +48 32 2026005
email: biubiu.pl [at] biubiu.pl
All prices of products are gross prices in Polish zloty, exclusive of costs of delivery.
Orders can be placed by adding a product to the basket and clicking “place order”.
In order to complete orders successfully, customers should register as shop users. The user account allows to check order status.
The basic requirement for order completion is the supply of full customer contact details, including a complete and valid email address and telephone number, which will enable order confirmation. A telephone number is also necessary in case of express (courier) delivery.
Orders may by placed 24/7, all year round. Orders placed after noon or on a Saturday, Sunday or public holidays will be completed on the next working day.
If circumstances should occur that would render order completion temporarily or permanently impossible, BiuBiu reserves the right to do postpone order completion, of which the customer shall be informed immediately.
Orders with incomplete contact details (invalid email address, no telephone number) shall be rejected.
Orders are dispatched within 48 hours of receiving cleared payment.
Delivery costs depend on type of delivery, weight of ordered items, current national mail and courier delivery prices.
The delivery cost includes the cost of dispatching goods and packaging. Transport costs are subject to change. We suggest placing larger orders including several items, so as not to duplicate costs.
If you would like to place a small order, contact us about lower delivery costs.
If the order is not collected by the customer, all costs of returning goods to the shop are covered by the customer.
The payment options are as follows: credit card payment and Paypal. If payment for goods in not made within 7 days of order placement, the order is automatically cancelled.
Goods are delivered through:
Poczta Polska (the Polish Postal Service) – registered mail and insured registered mail.
If upon delivery the packaging appears damaged or already open, the customer should complete a damage claim in the presence of a courier or at the post office, refusing at the same time to claim the goods.
In case of orders lost in transit, until the postal/courier service explains the circumstances of the loss, no refund is made. Postal/courier services address complaints within 30 days.
Faulty or damaged goods may be exchanged for new items, provided that the complaint is made within 14 days of receiving the order to: BiuBiu 40-149 Katowice ul. Bytomska 8. In case of an unjustified complaint or products damage the fault of the client, all costs are covered by the client.
Complaints related to order processing should be made to firstname.lastname@example.org and will be addressed in writing.
All customer data is used for order processing only and shall not be in any way divulged or otherwise used.
Promotion codes and other discounts are not valid in conjunction with other – permanent or temporary – promotions.
Promotion codes and other temporary discounts do not apply to exchange items.
Customers are guaranteed the right to return goods within 14 days of receiving the order, provided that the returned goods are unworn, clean, scent (e.g. perfume, body lotion) free and have all tags attached.
In order to ensure a fast returns process, items should be sent to:
ul. Bytomska 8
The returns form is placed on the other side of the order confirmation attached to the goods and should be completed and sent with the returned items.
Once the returned goods are received (customers shall receive an email confirmation), a refund is made within 5 working days.
The refund is made to the credit card/Paypal account from which money was initially transferred.
Please note that the refund only covers the cost of good, while postage
costs are not refundable. This is in compliance with the Polish law under
which w operate.
We would therefore advise you to contact us before ordering if you have any
doubts related to sizing or choice of style, to avoid unnecessary postage
costs on your part.
Goods for which the complaint or return has been denied (returned after the 14 day period, tags removed, dirty or damaged items) shall be returned to the customer. The cost of such returns will be paid by the customer.
When returning the goods, we strongly suggest that our customers use some
form of a recorded or insured postal service to ensure safe delivery.
If the ordered items appear to be in the wrong size, they may be returned or exchanged within 14 days of receiving the order, provided that the returned goods are unworn, clean, scent (e.g. perfume, body lotion) free and have all tags attached. You also need to attach the receipt and completed returns form, printed on the other side of the order confirmation.
In case of exchanges, customers should place a new order and enter its number in the exchange form. Payment should be made as in case of a regular order. After the returned goods are received, a refund will be made to the customers’ credit card/Paypal account.
Carefully and securely packed goods (to avoid damage in transit), with the receipt and completed exchange form attached, should be returned to BiuBiu, 40-149 Katowice, ul. Bytomska 8. Goods should be sent by recorded mail and customers should retain proof of postage, as BiuBiu.pl cannot be held responsible for lost goods. In case of exchange to another size, customers should place a new order with a note that it forms part of an exchange.
The BiuBiu online store will not be held responsible for any purchases made by third parties using users’ accounts and passwords. Any disputes connected with BiuBiu.pl store operations shall be settled by mutual agreement of the parties. If an agreement cannot be reached, the dispute shall be dealt by the court having jurisdiction over BiuBiu‘s seat.
Each client is obliged to read these terms and conditions and remains bound by them upon placing an order.